Dog Waste Removal Service Terms of Service
By initiating service with Piedmont Scoops, you agree to the following terms and conditions.
Payments and Billing
All payments are processed through a secure client portal.
Clients must have a valid credit or debit card linked to their account prior to service. Invoices are generated automatically and charged according to the billing schedule selected at signup.
Billing for recurring services occurs on the 1st of each month. If you sign up during the middle of the month, you will be billed for the rest of that month on the first day of service. You will then be billed on the 1st day of each month going forward.
Receipts are sent electronically.
If payment information is not on file at the time of service, the cleanup may be skipped or rescheduled to the next available date.
Billing Schedule
Recurring services are billed monthly in advanced, on the first day of the month.
One time cleanups are billed the morning prior to service.
Recurring services following an initial cleanup may be prorated for the remainder of the billing period.
All services billed for a given billing period are non refundable once that period begins.
Cancellations and Subscriptions
Clients may cancel service at any time.
Subscription plans, including monthly or quarterly, are non-refundable. We will stop service the following month.
If a client cancels mid billing cycle, service will continue until the end of the contract.
Scheduling and Arrival Times
Specific arrival times are not guaranteed.
Service may occur anytime during 8 am - 6 pm operating hours.
Routes are optimized daily for efficiency. Clients may receive a text notification 30 minutes prior to arrival.
Service days are generally consistent. Any permanent changes will be communicated in advance.
Access to Yard and Pets
Clients do not need to be home during service.
Clients are responsible for providing safe and unobstructed access to the yard, including unlocked gates.
Dogs may be present during service if they are friendly and non aggressive. Unsafe or aggressive animals must be secured prior to arrival.
Holidays and Weather
If service falls on a major holiday or is impacted by severe weather, service will be rescheduled until the following week.
Accumulated waste may result in a longer cleanup on the following visit.
Equipment and Sanitation
Equipment is disinfected regularly using appropriate cleaning products to reduce the spread of germs between properties.
Photos and Service Verification
Photos may be taken before or after service for quality control, verification, and record keeping purposes.
Gate photos will always be taken to ensure gates are always closed upon our service being complete.
Privacy Policy
Information We Collect
We may collect personal information including
Name
Address
Email
Phone number
Pet and yard details
Billing information
This information is used solely to provide and improve services.
Use of Information
Personal information may be used to
Provide services
Process payments
Send service updates
Send promotional or informational communications
Sharing Information
Customer information is not sold.
Information may be shared with trusted third party providers for payment processing, communication tools, analytics, or operational support.
Information may be disclosed if required by law.
Marketing Communications
By initiating service, clients may receive emails or text messages related to service updates or promotions.
Clients may opt out at any time by replying STOP to text messages or using unsubscribe links in emails.
Message and data rates may apply.
Data Security
Reasonable measures are used to protect personal information. No online system can guarantee complete security.
Changes to Terms
Terms may be updated periodically. Continued use of services constitutes acceptance of updated terms.
Termination of Service
Either party may terminate service at any time in accordance with these terms.
Agreement
By scheduling or receiving service, the client acknowledges and agrees to these terms and responsibilities.
